How do I complete a Credit/Debit Card Veification Request (Mobile) (DE, OH, MD, PA, WV, IL, IN, MI, VA, WV, NY, NJ, AZ, CO, ON, IA, PASH)

For security purposes, you may encounter a verification request for a credit/debit card that you've used to deposit or withdraw in the past. If you do receive one of these verification requests, the process is extremely quick, safe, and secure. 

 

If you no longer have access to your physical card, you may attempt to upload one of the following documents in its place: a bank statement showing deposits made to your wagering account, a proof of ownership document from the bank, or pictures of the front/back of a virtual card. 

To start, you'll notice a pop-up after you've logged into your account mentioning the credit/debit card verification request. Please read through the information and then once ready, click the "Next" button to proceed to the next step in the upload process. 



The next two screens will provide some additional instructions on how to complete the verification request. Once you've read through them, you'll want to click "Next" and "Proceed" 





After proceeding through the upload instructions, you'll be automatically redirected to the upload section. To start the upload, click the green "Start" button, and then your device's camera will open, allowing you to take a picture of the Credit/Debit card in question. To capture a picture of the card, simply click the white circle at the bottom of the screen. 

Please note that you'll only be able to upload one file through a mobile device. So if you have to take pictures of both the front and back of your card to capture all the relevant info, then it's best to upload through a computer as that will allow you to attach multiple files. 





Once you've captured a picture of the requested Debit/Credit card, your screen will proceed to the document confirmation page. On this page you'll see a preview of the photo you took, and you'll just want to confirm that the details of your card are clearly visible and readable in the photo.

If the photo is blurry/unclear, please click "Retake" to be redirected back to the camera capture screen so that you can take a new photo. But if everything looks good with the picture, you can click "Confirm" to proceed!




Lastly, after completing your upload you'll be greeted with a confirmation pop-up at the top of your screen that confirms your verification request was successfully uploaded!