My casino game is frozen, what can I do? (DE, PA, NJ, MI, WV, ON, AB)

When your spin/round freezes while playing a casino game, the most common fix is to exit the game and re-enter. Most often, your game will resume from where you left off!

If on a mobile device, 

• Clear the cache and cookies

• Restart your device

• Check your device for OS updates

• Ensure you have a strong WiFi connection / Restart your router

If on a PC

• Clear the browser cache 

• Restart the browser (Google Chrome Suggested)

• Restart your device

• Ensure you have a strong WiFi connection / Restart your router

If that does not work, try logging in to your account from a different device and open the same game. 

If your game remains frozen upon re-entering the game, please take a screenshot so an agent can assist with the proper next steps toward resolution in live support chat!